Frequently Asked Questions (FAQs)

What does Murexo sell?

Murexo offers home goods and furniture for customers in the United States.

Where does Murexo ship?

We currently ship to addresses within the United States only.

How much does shipping cost?

Standard shipping is free on all orders.

How long does order processing take?

Orders are generally processed within 1–3 business days.

How long does delivery take?

After processing, standard delivery generally takes 5–11 business days.

The total estimated timeframe is approximately 6–14 business days, including processing and delivery.

Which shipping carriers do you use?

Orders may be shipped through USPS, UPS, FedEx, DHL, or other carriers, depending on the order and delivery location.

What is the order cutoff time?

The order cutoff time is 5:00 PM New York time.

What payment methods do you accept?

We accept:

• Shop Pay
• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• Apple Pay
• Google Pay
• PayPal Wallet

All prices are displayed in U.S. dollars (USD).

Can I return my order?

Eligible products may be returned within 30 business days, subject to the applicable return requirements.

Customers are responsible for return shipping costs.

Which products cannot be returned?

Returns are not accepted for products that have been used, worn, washed, or damaged after delivery.

Returns may also be unavailable for items with removed tags, labels, or stickers; missing original packaging or components; visible stains, odors, smoke smell, pet hair, or other signs of use; customized, personalized, or made-to-order products; clearance or final-sale items; items marked non-returnable; gift cards; digital products; products damaged through misuse, accidents, negligence, or unauthorized repairs; items returned after the eligible return period; or products with missing parts that were included with the original purchase.

Items returned without prior return authorization, where applicable, may also be refused.

What if my product arrives damaged or defective?

For a damaged or defective product, Murexo may require an uncut unboxing video clearly showing the product and the issue.

If the required uncut unboxing video is not provided, the return or refund request may not be eligible.

How long do refunds take?

Approved refunds are generally processed within 5–10 business days.

Refunds are issued to the original payment method.

How can I contact Murexo?

You can contact us by email or phone:

Email: support@murexo.shop
Phone: +1 929-548-8782

Email support is available 24/7.

Business Address:
Murexo
8949 Bay Pkwy
Brooadressklyn, NY 11214
United States