Privacy policy
Murexo (“Murexo,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect through https://www.murexo.shop/, how we use it, and the circumstances in which it may be shared.
Information We Collect
When you visit our website, contact us, or place an order, we may collect information necessary to operate our store and provide our services, including:
- Your name.
- Email address.
- Phone number.
- Billing and shipping address.
- Order and purchase information, including products purchased and transaction details.
- IP address.
- Device, browser, and website usage information.
We may receive some of this information directly from you when you place an order, contact us, or otherwise interact with our website. Certain technical and browsing information may be collected automatically through cookies and similar technologies.
How We Use Your Information
We use personal information to:
- Process and fulfill orders.
- Provide shipping and delivery services.
- Communicate with you about your orders and requests.
- Provide customer support.
- Process payments and refunds.
- Maintain and operate our website.
- Help protect our store, customers, and transactions against fraud or unauthorized activity.
- Understand how customers use our website and improve our products and shopping experience.
- Send promotional or marketing communications where permitted and where you have provided the necessary consent.
Payments
Payments are processed through the payment methods and payment providers available at checkout, including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.
Payment processing may require payment-related information to be handled by the applicable payment provider. Murexo does not need to store your complete payment card information to process an order.
All transactions are processed in U.S. dollars (USD).
Cookies and Similar Technologies
Murexo uses cookies and similar technologies to support website functionality, understand website activity, and improve the shopping experience.
Cookies may be used to help with functions such as remembering shopping activity, analyzing website usage, and supporting relevant website features.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how some parts of our website function.
Analytics and Advertising Technologies
Murexo uses Google Analytics to understand website traffic and how visitors interact with our website.
We also use the Meta Pixel to help measure website activity and the effectiveness of our marketing and advertising efforts.
These services may collect information about your device, browser, website activity, and interactions with our website through cookies, pixels, or similar technologies.
Email Marketing
If you receive marketing emails from Murexo, you may unsubscribe from promotional communications by using the unsubscribe option included in the applicable email.
Even if you unsubscribe from marketing communications, we may still contact you when necessary to provide information related to an order, transaction, customer support request, or other service-related matter.
How We Share Information
We may share personal information with service providers that help us operate our business, process transactions, provide website functionality, analyze website activity, communicate with customers, and fulfill orders.
These may include Shopify, payment providers, shipping and delivery providers, Google Analytics, Meta, and email or technology service providers used to operate our store.
We may also disclose information when necessary to comply with applicable law, respond to lawful requests, protect our rights or property, prevent fraud or misuse, or protect the safety of our customers and others.
We do not require customers to provide personal information beyond what is reasonably necessary to complete a purchase, provide requested services, or communicate with us.
Data Security
We take reasonable measures to help protect personal information against unauthorized access, misuse, alteration, or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your Privacy Choices
Depending on where you live and applicable privacy laws, you may have rights concerning your personal information, including rights to request access to, correction of, or deletion of certain personal information.
To make a privacy-related request or ask a question about how your information is handled, contact us at support@murexo.shop.
We may need to verify your identity before completing certain requests.
Children's Privacy
Murexo's website is intended for general shopping purposes. We do not knowingly request or intentionally collect personal information from children when such collection is prohibited by applicable law.
If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us at support@murexo.shop.
Changes to This Privacy Policy
We may update this Privacy Policy when our information practices, website, services, or applicable requirements change. Any updated version will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how Murexo handles personal information, please contact us:
Murexo
8949 Bay Pkwy
Brooadressklyn, NY 11214
United States
Email: support@murexo.shop
Phone: +1 929-548-8782
Email support is available 24/7.
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