Refund policy

At Murexo, we want you to be satisfied with your purchase. This Return and Refund Policy explains when and how eligible products may be returned and how refunds are processed.

Return Window

You may request a return within 30 business days of receiving your order.

To begin a return, please contact our support team at support@murexo.shop. Returns must be authorized before they are sent back, where applicable.

Return Conditions

To be eligible for a return, the product must be in its original condition. We may not accept a return if:

  • The product has been used, worn, washed, or damaged after delivery.
  • Original tags, labels, or stickers have been removed.
  • The original packaging, box, wrapping, or protective materials are missing.
  • Accessories, manuals, free gifts, or other components included with the original purchase are missing.
  • The product has stains, odors, smoke smell, pet hair, or other visible signs of use.
  • The product is customized, personalized, or made to order.
  • The product is clearance or final sale, or is marked as “Non-Returnable,” unless it is defective, damaged, or incorrectly shipped.
  • The product is a gift card or digital product.
  • The product was damaged due to misuse, an accident, negligence, or unauthorized repair.
  • The return is requested after the 30-business-day return period.
  • Parts or components included at the time of delivery are missing.
  • The product is returned without prior return authorization, where applicable.
  • We do not receive an uncut unboxing video clearly showing the product and the reported issue.

Return Shipping

Customers are responsible for return shipping costs for eligible returns.

Return Address

Approved returns should be sent to:

Murexo
8949 Bay Pkwy
Brooadressklyn, NY 11214
United States

Please contact support@murexo.shop before sending a return so that you can receive the applicable return instructions.

Refunds

Once your returned product has been received and processed, eligible refunds are issued to the original payment method.

Please allow 5–10 business days for refund processing. The time required for the refunded amount to appear in your account may also depend on your payment provider.

For questions about returns or refunds, contact us at support@murexo.shop. Our email support is available 24/7.